Rescheduling and reservation cancellation (Updated in Jan/2020)
Our intention is to be fair and flexible.
In case of rain, the charter can be rescheduled or canceled (and we reimburse the down payment). We understand that the metheorologic risk (rain) belongs to us, not to the customer.
If the customer is unforeseen for any reason and advises us with less than 30 days in advance:
- We will be entitle to charge an additional 20% of the total price
- The customer can reschedule the Charter within a period of 6 months, in a date agreed with Veleiros Thalassa.
If the customer cannot or does not wish to reschedule the Charter, we apply the following conditions:
- If the cancellation tooks place more than one month in advance and it did not concern a holiday, a festive date ou between 1st December and 28th February, we do not retain anything. Otherwise, we retain 30% of the total price.
If the Charter is canceled for reasons related to the sailboat or the captain, we do not retain anything, of course, and we compensate any costs already incurred by the customer (eg travel to Paraty).